FAQ'S

• CAN I CUSTOMIZE MY BODY PRODUCT ORDER OR INCENSE ?

Yes , WE ASK THAT YOU EMAIL US A FULL DESCRIPTION OF WHAT YOU NEED AND WE'LL LET YOU KNOW IF WE'RE ABLE TO PROCESS YOUR REQUEST.

• DO YOU WHOLESALE?

ALL ITEMS LISTED ON OUR SITE CAN BE SOLD WHOLESALE. JUST SEND US AN EMAIL WITH INQUIRY.

• HOW WILL I KNOW IF MY PRODUCT HAS SHIPPED?

WE WILL SEND YOU AN EMAIL AND OR TEXT THAT YOUR ORDER HAS SHIPPED.

• I HAVEN'T RECEIVED MY PRODUCT YET

   PLEASE CONTACT US RIGHT AWAY IF YOUR PRODUCT HASN'T ARRIVED IN A TIMELY MANNER. ONCE SHIPPED WE WILL GIVE YOU AN APPROXIMATE DATE OF DELIVERY.

• MY PRODUCT ARRIVED AND IT WAS DAMAGED. 

ALWAYS TAKE A PHOTO OF THE DAMAGED ITEM. NEXT REACH OUT TO US IN AN EMAIL WITH PHOTO. WE WILL ALWAYS  ACCOMMODATE OUR CLIENTS IF THERE WAS AN ISSUE WITH PACKING, THAT CAUSED DAMAGE.

• CAN I WHITE LABEL FROM SIMBOO CREATIONS?

OF COURSE YOU CAN USE OUR BULK PRODUCTS AND SELL THEM UNDER YOUYR OWN LABEL. PLEAS CONTACT US FOR DETAILS.

• CAN YOU SHIP INTERNATIONALLY? 

YES WE CAN.

• I RECEIVED MY PRODUCT, BUT I MADE AN ERROR ON THE SCENT.

WE DON'T ACCEPT ANY RETURNS DUE TO THE PREPARARTION OF, HOWEVER WE WILL TRY OUR BEST TO SOLVE THE ISSUE. 

• DO YOU GIVE REFUNDS?

WE DON'T ISSUE REFUNDS DURING CURRENT CONDITIONS WITH COVID 19. IN CERTAIN SITUATIONS WE WILL GLADLY EXCHANGE ITEM FOR SAME ITEM OR AN ITEM OF LESSER VAULE. ITEM MUST BE UNUSED AND IN ORIGINAL PACKAGING.