FAQ'S

• CAN I CUSTOMIZE MY BODY PRODUCT ORDER OR INCENSE?

YES, WE ASK THAT YOU EMAIL US A FULL DESCRIPTION OF WHAT YOU NEED AND WE'LL LET YOU KNOW IF WE'RE ABLE TO PROCESS YOUR REQUEST.

• DO YOU WHOLESALE?

ALL ITEMS LISTED ON OUR SITE CAN BE SOLD WHOLESALE. JUST SEND US AN EMAIL WITH INQUIRY.

• HOW WILL I KNOW IF MY PRODUCT HAS SHIPPED?

WE WILL SEND YOU AN EMAIL AND OR TEXT THAT YOUR ORDER HAS SHIPPED.

• I HAVEN'T RECEIVED MY PRODUCT YET

PLEASE CONTACT US RIGHT AWAY IF YOUR PRODUCT HASN'T ARRIVED IN A TIMELY MANNER. ONCE SHIPPED WE WILL GIVE YOU AN APPROXIMATE DATE OF DELIVERY.

• MY PRODUCT ARRIVED AND IT WAS DAMAGED. 

ALWAYS TAKE A PHOTO OF THE DAMAGED ITEM. REACH OUT TO US BY EMAIL WITH AN ATTACHED PHOTO. WE WILL ALWAYS ACCOMMODATE OUR CLIENTS IF THERE IS AN ISSUE WITH PACKING THAT CAUSED DAMAGE.

• CAN I WHITE LABEL FROM SIMBOO?

OF COURSE YOU CAN USE OUR BULK PRODUCTS AND SELL THEM UNDER YOUR OWN LABEL. PLEASE CONTACT US FOR DETAILS.

• CAN YOU SHIP INTERNATIONALLY? 

YES WE CAN!

• DO YOU GIVE REFUNDS?

IN CERTAIN SITUATIONS WE WILL GLADLY EXCHANGE AN ITEM FOR THE SAME ITEM OR AN ITEM OF LESSER VAULE. ITEM MUST BE UNUSED AND IN ORIGINAL PACKAGING.